Employee Spotlight
What’s your role at TPCA?
I’m responsible for leading the team that oversees the Center for Quality in Community Health (CQCH). We support our member health centers with all things data and technology-related. For example, adoption of remote patient monitoring, telehealth requirements, data analytics, and a myriad of technical assistance. In this way, we are supporting the day-to-day work of our member health centers as they go about the business of caring for patients across Tennessee.
What excites you about coming to work every day?
There is nothing more fulfilling than being able to help those who spend their lives helping others. The very nature of the work itself is exciting in my book and to get to work with such a dedicated team of professionals at the Tennessee Primary Care Association is a bonus! It’s amazing what can happen when a small group of like-minded people come together…mountains can be, and often are, moved!
What’s the best advice you’ve ever heard?
“What’s the worst that can happen, they say NO?” I had a mentor say this to me very early in my career and it has given me the confidence to ask the question that needs asking, even if it is a hard question. I’ve had a few “Nos” in my time, but more often than not, it’s been a “Yes”.
Who’s someone you really admire?
One of my early mentors was Dr. Robert Hardin. He was a retired cardiac surgeon but became the Chief Medical Officer for the inner-city hospital I worked at back in the early 2000’s. Not only was he a model citizen, above all else, he was kind. You know people often watch actions over words, and I often watched how he would handle certain situations, many of them difficult given his role in the organization. Somehow, even when it was hard, he was able to garner engagement from the medical staff versus alienation. It takes a tremendous amount of navigation and respect to pull that off and he did it well. I find myself trying to emulate the tactics I saw him employ. It’s a skill for sure…I’m sure I fall short but watching him taught me a lot!